EDITOR’S PICKS
BILL PRICE ’72
Your Customer Rules!
Jossey-Bass
Price, who has been involved in customer service for almost 40 years, follows his 2008 book, The Best Service is No Service: How to Liberate Your Customers from Cus- tomer Service, Keep Them Happy, and Control Costs, with a guide to interacting with customers in ways that keep them coming back.
BARTHOLOMEW SPARROW ’81
The Strategist
PublicAffairs
University of Texas govern- ment professor Sparrow offers a comprehensive examination of the career of Brent Scowcroft and the central role he has played in American foreign policy—from managing the country’s departure from Vietnam to advising Presi- dent George H.W. Bush to repel the invasion of Kuwait to helping shape the West’s response to the collapse of the Soviet empire.
KELLY MCMANN ’92
Corruption as a Last Resort
Cornell University Press
A political science professor at Case Western Reserve University, McMann draws on her research on Kazakhstan, Kyrgyzstan and Uzbekistan to consider why ordinary citizens pay bribes and sell political support and what governments can do to fight fraud and promote stability.
TIMOTHY WHITE ’98
Blue-Collar Broadway
University of Pennsylvania Press
White, who teaches history at New Jersey City University, takes the reader backstage to reveal the theater industry virtuosos who built the scenery, costumes, lights and other components of theatrical productions for more than a hundred years.
VICTORIA MOY ’03
Fighting for the Dream
Chinese Historical Society of Southern California
Moy, who has written for Huff- ington Post and New York Press, captures the aspirations and inner conflicts of Chinese American veterans in this collection of oral histories of 40 men and women— ages 24 to 94—who served in conflicts from World War II to Afghanistan.
Find additional alumni books at dartmouthalumnimagazine.com
